If you visit ATM frequently then you must be aware or encountered a situation, where after making the withdrawal transaction, the ATM doesn’t dispense Cash but still the amount is debited from Account. Account holder immediately gets a ATM withdrawal message alert message on Registered Mobile. This type of situation turns to be very irritating for the account holder. Account holder waits for even hours with a hope that the ATM might dispense Cash later. If you are one of such customer customer who got trapped into such situation then don’t get panic. In this post we will guide you the whole process as to what exactly you should do when ATM didn’t dispense Cash still money got deducted from your Bank account.
Usually, this type of situation happens in rare case. In most case, it is because of some technical glitches like ATM servor issue when ATM was about to dispense Cash. Usually, if server fails at last moment and didn’t dispense Cash, then in 90% cases the amount deducted from the account gets credited automatically in next 24 hours of Account holder.
In case, if it doesn’t happen, then the first thing Account holder must do is to intimate the Bank about the whole situation at the earliest. It can be done by raising a complaint regarding the same on Calling on Bank Customer Care number and Registering a complaint.
After filing a complaint the Bank Official will look into the matter and carry out necessary investigation related to the case.
If the complaint filed by Account holder seems to be Guinean then the account holder gets back his debited amount from his account with one week of registering complaint.